Here are a few tips we got from Santa
1. ReindeerCam works best when connected to wireless. Check to see if your wireless is enabled and get connected.
2. If the video doesn't start within 15 seconds you will be asked to retry. If you continue to see this message it is usually an indication that your connection is too slow.
Try to use a tool such as speedtest.net
to detect your current connection speed.
Best when connection is 1mbps or faster
3. If all else fails just contact us and we'll do whatever we can to help.